Click a Question for the Answer.
| 1. | Promotional products are usually imprinted with a company's name, logo or message - include useful or decorative articles of merchandise that are utilized in marketing and communication programs. Imprinted products that are distributed free are called advertising specialties. Imprinted items give as an incentive for a specific action are known as premiums. |
| 2. | Printed Promotions offers our clients a new option that we call "Short Run" Promotional Products. It gives our clients the option to have the quantity they need. |
| 3. | In most cases, your files should be in a "vector" .eps format - preferably created in Adobe Illustrator. All images and fonts should be converted to "curves" or "outlines". If your artwork is more than one color, each color should be in a different layer and all colors should be included in the note section. Less acceptable formats (yet, still useable in some cases) are high resolution (300dpi or better) .tif files. Rarely acceptable are .jpg or .gif files. |
| 4. | The set-up charge is a fee charged by the manufacturer and involves preparing a plate and the other necessary "make ready" to get your job on the press. This fee normally is $40 to $75. - depending upon the vendor. Some of our vendors do not charge a set-up charge when printing large quantity. |
| 5. | Typically, a fax is not adequate for artwork. Using it would result in poor quality. If you are not able to e-mail or provide art on a disk in an acceptable format, we will re-create your artwork for you. Additional charges will apply. |
| 6. | Shipping and handling charges are not included in the price of products. These charges will be calculated based on weight, size, and supplier distance to delivery location. Most things will be shipped via UPS or FedEx and rush shipping options are almost always an option. Once manufactured (typically 5-10 business days), shipping time ranges 2-5 business days. |
| 7. | All products require 100% payment up front because they are being customized for you. In some cases, a 50% deposit is acceptable. Please contact us for details. |
| 8. | Of course!, we will provide proof within 24 hours. For most products, you will receive a PDF proof via e-mail or a black and white printed proof. If you wish to see a production proof (an actual sample), this is available for an additional fee. We don't usually recommend this, as it delays your order and can be very expensive. We work with trusted suppliers who are known for doing quality work. |
| 9. | Rush service is available for some items from some vendors. If you need something FAST, please call our office so that one of our representatives can assist. They will be able to make product recommendations and do the additional research needed to get the job done on a tight timeline! |
| 10. | E-mail us at info@printedpromotional.com or call our office at 888.229.4767 or 305.771.7008. Our office hours are 9 am to 6 pm EST Monday through Friday. Our customer service representatives look forward to assisting you. |
| 11. | We want our customer to be 100% satisfied. If for any reason you are not satisfied with your product or service please contact us so that we can fix the problem. |
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